Better Health Association department name Control Plan

QUESTION

To assess your ability to analyze a scenario and create a solution for controlling.

Overview
The case continues:

Once the strategic and tactical plans had been approved by Charles and by the board, and the resources were in place, one big question remained: How would Charles and the directors know if the plans were working? In other words, how would success be measured? Charles asked each of his directors to consider this question, and to outline steps to monitor and evaluate the performance and effectiveness of the staff in meeting their stated goals.

Action Items
Review the Better Health of Central Ohio Case Study, including the Organizational Overview and Financial Statement presented in Better Health Association.
In this assignment, you need to perform the following tasks in the template document provided.

Remain in the same role in Better Health Association.
Review the Mission, Vision, and Strategic Goals.
Describe the steps of the control process.
Discuss the control mechanisms and their function that you will put in place to monitor the performance of your plan.
Explain the difference between strategic, tactical, and operational controls. What tactical control reporting areas must be used to monitor your department?
Download CONTROL_template.docx to your computer.
Follow the instructions [IN BRACKETS] to complete the template document. Note: Keep in mind monitoring and evaluating the level of progress with a strategic or tactical plan is critical to its success since the business environment is constantly changing. Leaders or managers who fail to do this risk that their best developed plan fails.

Your plan should be a minimum of 3 pages in length, not including any appendices and references you may wish to include. Use APA format in the body and the references of your work.
Include a minimum of one reference and citation from your textbook or a scholarly article in your work. Note: Web sites are not scholarly articles.

ANSWER

Better Health Association department name Control Plan

Introduction

In this document, a control plan for the development department is provided and discussed. The control process, control tactics, and various control mechanisms that are important for the achievement of the department’s success. Even though the department will face challenges, success can be achieved through a proper control process.

Better Health Association Mission

To improve the well-being of individuals through health education, counseling, and detection screening programs.

Better Health Association Vision

To be the premier provider of state-of-the-art health services in the greater central Ohio region.

Strategic Goals for the Development Department

• To increase revenue from the three major fundraisers by $240,000 over a two-three-year maximum period (“Walk-for-Better-Health”, “Dinner–with-the-Stars”, and “Spring-for-Health-Challenge”.
• To generate at least an additional $150,000 from major corporate, general giving and pledges in four years.
• To secure foundation grants to underwrite the expansion of health screening and education service growth for support of new outlying association chapters in the surrounding nine metro counties.

Control Process

The initial step in the process of control is the establishment of standards (Goetsch & Davis, 2014). By establishing standards, the performance level expected of each employee is set. The second step is the evaluation of performance, which is done to determine if the expected performance levels are being achieved. The next stage is the comparison of the actual performance with the set standards. Lastly, the necessary corrective action is taken to ensure that set standards are achieved.

Control Mechanisms for the Development Department

The balanced scorecard will be utilized as the control mechanism for the development department. The tool gives an overall overview of the accomplishments of the department. The manager will consider various performance indicators, including shareholder satisfaction, customer satisfaction, and what needs to be improved.

Tactical Controls

The top management of an organization performs strategic control, which involves the measurement of overall company performance (Kinicki & Williams, 2016). Middle-level management carries out tactical control, measuring the performance of specific areas. Lower level management conducts operational control, which includes the day to day organizational activities. Tactical control is very crucial in the department. Information will be controlled to prepare sales forecasts and control public knowledge. Finances will be monitored to keep track of outgoing and incoming funds. Employees will also be monitored to ensure that they are fully engaged.

Summary

In conclusion, this paper discusses the various controls and the control process that the development department needs to utilize to fulfill its goals. By continuous monitoring of the department’s performance and making the appropriate changes, the strategic goals of the department will be achieved.

References

Goetsch, D. L., & Davis, S. B. (2014). Quality management for organizational excellence. Upper Saddle River, NJ: Pearson.

Kinicki, A., & Williams, B. K. (2016). Management: A practical introduction (7th ed.). New York, NY: McGraw-Hill Education.